TAKIT PR CONSULTANCY
A central digital platform for documenting the activities, observations, mentorship experience, and practical solution reports of PR consultants deployed to CSIS under the supervision of Mr. Paul Ubogu and the eLearning Team.
Project Overview
This portal captures structured reports from PR consultants deployed to CSIS to observe, analyze, and proffer real-life solutions to challenges that may be encountered in the course of duty.
Purpose
To document challenges, practical observations, proposed solutions, recommendations, and learning outcomes from each visited unit.
Supervision
The consultants worked under the guidance and mentorship of Mr. Paul Ubogu, who provided direction, mentorship, and professional insight throughout the exercise.
Central Storage
Reports are collected through Google Forms and stored centrally in Google Sheets for easy access, review, analysis, collaboration, and download.
Mentorship. Observation. Documentation. Solutions.
The consultants were exposed to real operational environments across CSIS units, helping them understand institutional ICT operations and solution-based reporting.
Core Reporting Areas:
Challenges Encountered - Root Causes - Real-Life Solutions - Tools Required - Recommendations - Action Plan - Unit Feedback
Units Visited
Click each unit below to view its role and relevance to CSIS operations.
The Systems and Server Unit is a key technical division under the Centre for Systems and Information Services (CSIS) at Covenant University. The unit manages and maintains the university's digital infrastructure, ensuring smooth operation of academic, administrative, and research systems. Its responsibilities include server management, data hosting and storage, backup and disaster recovery, user access management, and system monitoring. By providing secure, reliable, and high-performance IT services, the unit supports daily activities such as student portal access, research platforms, and institutional data management. The unit also plays a critical role in protecting sensitive information through strong cybersecurity and access control practices. As Covenant University continues to grow technologically, the Systems and Server Unit remains committed to building a secure, resilient, and scalable digital environment for the future.
The Software Unit is a key part of the technological structure that supports the day-to-day digital operations within Covenant University. It is dedicated to innovation, efficiency, and continuous improvement. The unit focuses on developing and managing software solutions that enhance the academic, administrative, and digital experience of students and staff across the university community.
The E-Learning and IT Support Unit is a unit under CSIS that provides technical support services to students and staff. It serves as the first point of contact for issues related to the Moodle e-learning platform, student portal, network login, Office 365, Grammarly, and university emails. The unit plays an important role in ensuring that the university's digital learning and communication platforms function smoothly and effectively.
The Networking Unit under CSIS is committed to providing a secure, reliable, and efficient digital environment that supports learning, research, communication, and administrative operations across Covenant University. This unit manages network connectivity, internet access, LAN/WAN infrastructure, routers, switches, access points, network security, and troubleshooting of connectivity issues.
The Surveillance Unit at CSIS is responsible for monitoring and supporting safety within Covenant University through the use of surveillance systems and security technology. The unit operates cameras across different areas of the campus to help observe activities, maintain security, and assist in incident monitoring when necessary. Their operations run continuously to support a safer university environment for students, staff, and visitors. The unit also makes use of modern technology and AI-enabled systems to improve monitoring and response efficiency. Beyond surveillance, the unit helps promote accountability and encourages students to report incidents or suspicious activities early. Through its operations, the Surveillance Unit contributes to maintaining order, safety, and security across the Covenant University community.
The Multimedia, Teaching Support and Biometrics Unit is one of the operational units under the Centre for Systems and Information Services (CSIS), Covenant University. The unit is responsible for providing and maintaining technological tools and support systems used for teaching, learning, and administrative activities within the university. Its services help ensure that classroom activities and other academic operations run smoothly and effectively. The unit manages the installation, maintenance, and repair of teaching support equipment such as interactive boards, microphones, and other multimedia devices used in classrooms and offices across the university. In addition, the unit oversees biometric systems used for attendance capturing as well as student ID card capturing and printing. Through these responsibilities, the unit plays an important role in supporting both academic and administrative functions within the institution.
The CCODEL IT Support Unit is a unit under CSIS responsible for handling technical and IT-related issues and activities concerning CCODEL, the online learning platform of Covenant University. The unit provides support services that ensure smooth access to online classes, digital learning platforms, and other technology-related services used by CCODEL students and staff. It also assists users with technical problems, platform access, and other IT support needs to promote effective online learning and communication within the university.
Findings
Click each unit below to view the findings on each unit's operations.
- Poor Communication with Students: Students often report issues vaguely, making it difficult for staff to quickly identify and solve problems. The absence of a structured communication channel also leads to unorganized and time-consuming interactions.
- Low Awareness of Device and Gadget Diagnosis Services: Many students are unaware that the unit provides device and gadget diagnosis/repair services. As a result, they seek external repair options instead of using available on-campus support.
- Summary: The findings show that the unit's services are not well communicated to students. Better awareness and clearer communication channels are needed to improve engagement and service delivery.
This unit designs, develops, maintains, and improves software applications, portals, dashboards, databases, and digital platforms used for academic and administrative operations.
- High Dependence on Digital Platforms: The unit handles several important digital platforms used daily by students and staff, including Moodle, student portals, Office 365, Grammarly, and university emails. Because many academic and communication activities depend on these platforms, technical issues can affect learning, communication, and access to important information.
- Frequent Technical Support Requests: The unit receives a large number of complaints and technical support requests from students and staff. Issues such as login problems, email access difficulties, and Moodle-related challenges require constant attention and quick responses from the support team.
- Need for More Awareness and User Guidance: Many students and staff are not fully aware of how to properly use some of the digital platforms and tools provided by the university. This creates repeated support issues that could be reduced through better awareness, guidance, and user education.
- Pressure to Maintain Smooth Digital Operations: Since the unit serves as the first point of contact for technical issues, there is constant pressure to ensure that all platforms function effectively. Any delay or technical failure can affect academic activities and communication within the university community.
- Firewall and Site Restrictions: The university's firewall and restricted-site policies are essential security measures designed to protect users and the university's digital infrastructure from cyber threats such as hacking, phishing, malware, and privacy breaches. These measures are intended to ensure the safety and integrity of the network, not to unnecessarily restrict users.
- Restricted Academic Sites: We understand that some educational websites may occasionally be affected by these security filters. Students can access approved academic materials through COLRIS, the university's CLR online learning platform.
- Internet Quality: We also wish to clarify that internet speed and connectivity may sometimes be affected by the ongoing road construction in Ota and external service-provider issues, particularly from MTN, including network congestion, fiber disruptions, or service outages. Nevertheless, the Networking Unit continues to work closely with providers and construction workers to improve network performance and reliability.
We appreciate your understanding and cooperation.
- Low Awareness of Surveillance Unit: Many students are not fully aware of the role and responsibilities of the Surveillance Unit within Covenant University. A large number of students also do not know that surveillance cameras are active and monitored regularly across different areas of the campus. This lack of awareness reduces students' understanding of how the unit contributes to campus safety and security.
- Late Reporting of Incidents and Missing Items: Another major challenge identified is the delay in reporting incidents or missing items. The unit explained that many students either report issues very late or fail to report them completely. This affects the ability of the unit to properly investigate incidents using surveillance footage. Students are also expected to report missing items within seven days, but many are unaware of this process.
- Need for Better Communication and Student Cooperation: The findings also showed a communication gap between students and the Surveillance Unit. There is a need for more awareness and communication to help students understand the importance of speaking up when issues occur. Better cooperation from students will improve the effectiveness of the unit and support safer campus operations.
- Need to Promote the Importance of Surveillance for Student Protection: There is also a need to create more awareness about how the surveillance systems help protect students and maintain security on campus. Many students may see the cameras only as monitoring tools without understanding that they are also installed to support safety, prevent incidents, and help create a more secure university environment.
- Low awareness of Technology Usage: Many students and lecturers are not fully aware of how to properly use and maximize some of the technological resources provided by the Multimedia, Teaching Support and Biometrics Unit. This has led to the underutilization of teaching support tools such as interactive boards and other classroom technologies, as many users are unfamiliar with their functions and capabilities.
- ID Card management: Many students also complained that their ID cards fade or wash off easily, leading to the assumption that the cards are of poor quality. However, discussions with the unit revealed that the issue is mostly caused by improper handling, exposure to heat, and moisture being trapped in the card.
These findings highlighted the need for better communication, increased user education, and improved awareness about the unit's services, resources, and maintenance practices.
- Need for Greater Awareness of CCODEL Services: Since CCODEL started in 2024 and is still developing, there is a need for increased awareness about its online learning services and platforms. More communication and visibility can help students and staff better understand the available resources, learning platforms, and support systems provided by the unit.
- Dependence on Stable Online Learning Platforms: The unit depends heavily on digital learning systems to support online classes and communication. Any technical issue affecting the Moodle platform or online access can disrupt learning activities for students and staff using the CCODEL system. This makes constant monitoring and maintenance very important.
- Frequent Technical and Access-Related Issues: The unit handles several technical complaints relating to platform access, login difficulties, and other IT-related problems. These issues require continuous support and quick response to ensure smooth online learning experiences for users of the platform.
- Payment Issues: Another challenge identified is that some students attend online classes without completing the required payment process. This creates difficulties in monitoring authorized access to classes and managing the online learning system effectively.
- Need for Continuous Technical Support and System Improvement: As an online learning platform, CCODEL requires regular technical support and system updates to function effectively. The unit must continue improving its services and providing timely assistance to users in order to support effective digital learning and communication.
Report Documentation System
Use the embedded form to submit reports. Responses are stored in a central Google Sheet for multi-user access, tracking, review, and analysis.
Submit Consultant Report
Fill the form below to submit your consultant report.
Suggested Report Fields
- Consultant name
- Date of visit
- Unit visited
- Challenge observed
- Root cause analysis
- Real-life solution proposed
- Tools or resources required
- Expected impact
- Supervisor or mentor feedback
- Upload supporting document or image
Multi-User Central Storage
Connect this form to Google Sheets, then share the Sheet with selected supervisors, consultants, and reviewers using view or edit access.
Report Analysis Dashboard
This area can display summarized analysis from Google Sheets, including unit visits, common challenges, proposed solutions, and implementation status.
Sample Analysis Summary
| Unit | Reports Submitted | Common Challenge | Solution Status |
|---|---|---|---|
| Server and System Unit | 0 | Awaiting submissions | Pending |
| Software Development Unit | 0 | Awaiting submissions | Pending |
| eLearning and Support Unit | 0 | Awaiting submissions | Pending |
| Networking Unit | 0 | Awaiting submissions | Pending |
| Telecomms and Multimedia Unit | 0 | Awaiting submissions | Pending |
| CCODeL IT Support Unit | 0 | Awaiting submissions | Pending |
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